Online Security

Online Banking Agreement

Tampa Bay Federal Online uses multiple layers of security features, in different parts of the connection, to keep your data safe and secure. 

Tampa Bay FCU	Member's Computer	Internet
Identity Cues	Browser	Secure Socket Layers
Firewalls	Password	Encryption
Timed Log Out	Timed Log Out

Tampa Bay FCU:

Identity Cues: A two-factor authentication method verifying your identity, your computer and the T-Bay website for you. Identity Cues provides increased protection against online fraud and peace of mind that your personal financial information will stay just that – personal.  Learn More about Identity Cues here.

Firewall: Tampa Bay Federal uses a state of the art Firewall system to protect its internal networks from outside intrusion.  The Firewall refuses connections that are not authorized and only allows certain protocols into the internal computer system.

Intrusion Detection: Tampa Bay Federal monitors Tampa Bay FCU Online 24 hours a day and 7 days a week. We know if there is a problem and we proactively seek and correct any problems that do arise.

Member’s Computer:

Browser:  You can only connect using a browser that supports encryption.  This protects data as it travels across the internet.

Password:  You must log onto T-Bay with a password.  The password is the same PIN password used to access Touch Tone Teller (TTT), Tampa Bay Federal's 24 hour telephone teller system.  You can change your password online or through TTT.  When you change it online, you must use this new password for TTT also.  If you change your password through TTT, you must use this new password for online access.

Keep your password confidential.  Here are some password security tips:

• Never reveal your password to anyone.
• Never write it down where anyone can find it or figure out what it is.
• Change your password often, and be sure that you do not use common words that can be found in a dictionary, or numbers in a series. For example, try using special dates combined with favorite colors. Unlike an ATM transaction where you rely on the physical ATM card and PIN to complete a transaction, your account number and password is only needed to complete a transaction online or through TTT.
• Take precautions to check that no one is physically watching as you enter your password. Although the password is hidden when entered, someone could watch your keystrokes as you enter it.
• Use the Log Out feature if you are going to be away from your computer for an extended period of time. The logout will end your session and you will be forced to submit your account number and password before accessing your account again.
• Shutting down your browser is also a good way of preventing others from using your access.

Timed Log out:  After a period of inactivity or if you walk away from your computer, Tampa Bay Federal Online will automatically time out after 5 minutes. To restart your session, all you have to do is re-enter your username and password at the log in screen.

Internet:

Secured Socket Layer (SSL): allows client/server applications to communicate across a network in a way designed to prevent eavesdropping and tampering 

Encryption:  Tampa Bay Federal uses some of the strongest commercial grade encryption to protect your account data.  As the data travels across the internet it gets 'scrambled' and others are unable to read it.

Lock Out (3 Strikes You're Out): Tampa Bay Federal uses a system that will lock a member from accessing their account if an invalid password is entered three times. A member will need to contact our Member Solutions Center to have access reinstated 813.247.4414.

Tech support is available seven days a week, 24 hours a day 888.918.7402 for all of Tampa Bay Federal's online banking services.